GENERAL TERMS AND CONDITIONS
These Terms and Conditions govern the relationship between you and Jure Fajfar s.p.;
By booking a tour/activity, and submitting a payment, you agree to be bound by these Terms and Conditions. They affect your rights and designate the governing law and forum for the resolution of any and all disputes.
I. THE CONTRACT
Hereafter “Customers” or “Client” shall refer to the person or persons named in the booking, and Jure Fajfar s.p. as any person, organization or company that sells Jure Fajfar s.p. services through an agreement with Jure Fajfar s.p..
II. PAYMENT AND ACCEPTANCE OF BOOKING
All Clients wishing to make a booking have carefully read and understand the Terms and Conditions.
For confirming any reservation, Jure Fajfar s.p. requests a payment of full booking value.
Full amount of booking value needs to be settled before the beginning of any tour/activity.
After a Client makes a reservation and pays the full amount of booking value, Jure Fajfar s.p. shall send to the Client via e-mail a booking confirmation and an invoice for the booked tour/activity.
Jure Fajfar s.p. reserves the right to decline any booking.
III. PERSONAL FITNESS AND MEDICAL CONDITIONS
Client is responsible for choosing a tour/activity that fits his/her abilities, level of fitness and health.
At Jure Fajfar s.p. we invite Clients to contact us and we will be happy to discuss and recommend the most suitable tour/activity for a Client, based on their conditions, but we cannot carry responsibility for their health.
When in doubt, Client needs to consult their physician before booking any tour/activity with Jure Fajfar s.p.. All medications can and should be brought to the tour/activity.
If any Client suffers from any conditions, physical, mental or otherwise, he/she is obligated to notify Jure Fajfar s.p. in writing prior to booking. Jure Fajfar s.p. reserves the right to decline a booking if said conditions pose a danger to any Client. Likewise, failure to notify Jure Fajfar s.p. of any such condition may result in a denial of services to such Client.
Pregnancy is considered a medical condition and must be discussed with Jure Fajfar s.p. at the time of booking.
IV. CHILDREN AND MINORS
The minimum age for Clients attending Jure Fajfar s.p. activities varies according to each tour/activity. It is the Client’s responsibility to determine the minimum age requirements according to each tour/activity before requesting a booking from Jure Fajfar s.p.. However, Clients with young children, who have intention of engaging in activities with Jure Fajfar s.p., should consult Jure Fajfar s.p. before booking.
All minors (anyone under 18 years of age) must be accompanied by an adult, who is either their parent or legal guardian. All inquiries with respect to children and minors are subject to review and approval by Jure Fajfar s.p.. Jure Fajfar s.p. reserves the right to restrict the number of customers under the age of 18 on any activity.
V. CANCELLATION OF ACTIVITY BY THE CLIENT
Once a booking is made, significant expenses and commitments are incurred on your behalf. We can not offer any refunds if you are later forced to cancel for any kind of reasons.
The Client has a right to cancel a booked tour/activity. The Client must notify Jure Fajfar s.p. of any cancellations. Jure Fajfar s.p. will not provide discounts or refunds for missed or unused services, whether voluntary or involuntary.
All cancellations must be submitted in writing to [email protected]. Your notification by phone is appreciated, however, your refund request will be processed according to a Jure Fajfar s.p. refund policy applying a date of your written cancellation.
Any tour/activity with Jure Fajfar s.p. can be changed or canceled with the following fees:
VI. CANCELLATION OF ACTIVITY BY JURE FAJFAR S.P.
Jure Fajfar s.p. reserves the right to cancel any tour/activity for any reason, but will only cancel a tour/activity less than 48 hours before departure for safety reasons (water level, weather forecast, any kind of unsafe conditions, etc.), for unusual or unforeseen circumstances outside of Jure Fajfar s.p. control (Force Majeure), or if there are too few people to operate a tour/activity.
When Jure Fajfar s.p. cancels a tour/activity, the Client has the following options:
Jure Fajfar s.p. is not responsible for any incidental expenses or consequential losses that the Client may have incurred as a result of the booking.
VII. PRICE VALIDITY
Valid prices are listed on the website www.outdoortribe.si. All prices are per person, unless otherwise specified. Tour/activity prices in the brochure are only indicative. Price quotations are subject to change without notice, until a booking has been confirmed.
VIII. RESPONSIBILITY AND AUTHORITY
Jure Fajfar s.p. guides, instructors, drivers and representatives decisions are final on all matters. Jure Fajfar s.p. does not tolerate illegal drugs and/or alcohol. Jure Fajfar s.p. reserves the right to immediately expel from the tour/activity anyone engaging in these activities.
If a Client has to be removed from a tour/activity for any reason, he/she shall not be entitled to any refund.
IX. INSURANCE
Insurance is not included in services provided by Jure Fajfar s.p..
Any Client engaging in tours/activities with Jure Fajfar s.p. is recommended to carry travel insurance that covers medical expenses, personal injury, repatriation and evacuation. Further amendments to your policy, such as trip cancellation, loss of luggage and personal effect are also encouraged.
X. LIMITATION OF LIABILITY
Jure Fajfar s.p. endeavors to conduct its operations safely. However, Jure Fajfar s.p. is not liable to Client in the event of injury, death, financial loss or any other damages incurred as a result of unforseen circumstances or Force Majeure.
Client expressly agrees and promises to accept and assume all of the risks existing in a booked tour/activity. Client's participation in activities on the trip is purely voluntary, and Client agrees to participate in spite of the risks.
Jure Fajfar s.p. can not be held liable for lost or stolen luggage.
XI. CLAIMS AND COMPLAINTS
In the event that a Client has a complaint against Jure Fajfar s.p., the Client must first file a complaint to the Jure Fajfar s.p. tour/activity leader at the time the complaint arises. The Client waives any complaints if they cannot reasonably demonstrate that the complaint was lodged immediately.
The Jure Fajfar s.p. representative is best suited to address Client's complaints. If necessary, the representative will contact general manager. If the Client is still unsatisfied, he/she must file a written complaint to Jure Fajfar s.p. within 15 days of the end of the tour/activity. Jure Fajfar s.p. can not accept any liability for claims received after this period.
XII. APPLICABLE LAW
The Terms and Conditions including all matters arising from it are subject to the law and the exclusive jurisdiction in the courts of Republic of Slovenia, and will be governed exclusively by Slovenian law.
XII. COMPANY DETAILS
Jure Fajfar s.p.
Breg ob Savi 55A
4211 Mavčiče – Slovenia
EU VAT ID: 69466793
BANK info:
DELAVSKA HRANILNICA D.D., Miklošičeva 5, 1000 Ljubljana, Slovenia
SWIFT/BIC: HDELSI22
SEPA/IBAN: SI56 6100 0002 7278 396
XIV. UPDATES TO TERMS AND CONDITIONS
Jure Fajfar s.p. reserves the right to update and/or alter these Terms and Conditions at any time. The Client must remain updated with any such changes.
XV. ERRORS AND OMISSIONS
These Terms and Conditions have been written in good faith and every effort has been made to accurately reflect Jure Fajfar s.p. policies. Jure Fajfar s.p. can not be held responsible for any error, omission or unintentional misrepresentation that may appear in this document or on its websites.
Ljubljana, 10.4.2023
These Terms and Conditions govern the relationship between you and Jure Fajfar s.p.;
By booking a tour/activity, and submitting a payment, you agree to be bound by these Terms and Conditions. They affect your rights and designate the governing law and forum for the resolution of any and all disputes.
I. THE CONTRACT
Hereafter “Customers” or “Client” shall refer to the person or persons named in the booking, and Jure Fajfar s.p. as any person, organization or company that sells Jure Fajfar s.p. services through an agreement with Jure Fajfar s.p..
II. PAYMENT AND ACCEPTANCE OF BOOKING
All Clients wishing to make a booking have carefully read and understand the Terms and Conditions.
For confirming any reservation, Jure Fajfar s.p. requests a payment of full booking value.
Full amount of booking value needs to be settled before the beginning of any tour/activity.
After a Client makes a reservation and pays the full amount of booking value, Jure Fajfar s.p. shall send to the Client via e-mail a booking confirmation and an invoice for the booked tour/activity.
Jure Fajfar s.p. reserves the right to decline any booking.
III. PERSONAL FITNESS AND MEDICAL CONDITIONS
Client is responsible for choosing a tour/activity that fits his/her abilities, level of fitness and health.
At Jure Fajfar s.p. we invite Clients to contact us and we will be happy to discuss and recommend the most suitable tour/activity for a Client, based on their conditions, but we cannot carry responsibility for their health.
When in doubt, Client needs to consult their physician before booking any tour/activity with Jure Fajfar s.p.. All medications can and should be brought to the tour/activity.
If any Client suffers from any conditions, physical, mental or otherwise, he/she is obligated to notify Jure Fajfar s.p. in writing prior to booking. Jure Fajfar s.p. reserves the right to decline a booking if said conditions pose a danger to any Client. Likewise, failure to notify Jure Fajfar s.p. of any such condition may result in a denial of services to such Client.
Pregnancy is considered a medical condition and must be discussed with Jure Fajfar s.p. at the time of booking.
IV. CHILDREN AND MINORS
The minimum age for Clients attending Jure Fajfar s.p. activities varies according to each tour/activity. It is the Client’s responsibility to determine the minimum age requirements according to each tour/activity before requesting a booking from Jure Fajfar s.p.. However, Clients with young children, who have intention of engaging in activities with Jure Fajfar s.p., should consult Jure Fajfar s.p. before booking.
All minors (anyone under 18 years of age) must be accompanied by an adult, who is either their parent or legal guardian. All inquiries with respect to children and minors are subject to review and approval by Jure Fajfar s.p.. Jure Fajfar s.p. reserves the right to restrict the number of customers under the age of 18 on any activity.
V. CANCELLATION OF ACTIVITY BY THE CLIENT
Once a booking is made, significant expenses and commitments are incurred on your behalf. We can not offer any refunds if you are later forced to cancel for any kind of reasons.
The Client has a right to cancel a booked tour/activity. The Client must notify Jure Fajfar s.p. of any cancellations. Jure Fajfar s.p. will not provide discounts or refunds for missed or unused services, whether voluntary or involuntary.
All cancellations must be submitted in writing to [email protected]. Your notification by phone is appreciated, however, your refund request will be processed according to a Jure Fajfar s.p. refund policy applying a date of your written cancellation.
Any tour/activity with Jure Fajfar s.p. can be changed or canceled with the following fees:
- 100% refund if cancellation is received more than 2 days (48 hours) prior to activity.
- 0% (No) refund if cancellation is received less than 2 days (48 hours) prior to activity, or in case of no-show.
VI. CANCELLATION OF ACTIVITY BY JURE FAJFAR S.P.
Jure Fajfar s.p. reserves the right to cancel any tour/activity for any reason, but will only cancel a tour/activity less than 48 hours before departure for safety reasons (water level, weather forecast, any kind of unsafe conditions, etc.), for unusual or unforeseen circumstances outside of Jure Fajfar s.p. control (Force Majeure), or if there are too few people to operate a tour/activity.
When Jure Fajfar s.p. cancels a tour/activity, the Client has the following options:
- Client may accept a new departure date;
- Client may accept a replacement tour/activity of equivalent or similar itinerary and price range (without any additional payment);
- Client may cancel his/her booking altogether and receive a full refund.
Jure Fajfar s.p. is not responsible for any incidental expenses or consequential losses that the Client may have incurred as a result of the booking.
VII. PRICE VALIDITY
Valid prices are listed on the website www.outdoortribe.si. All prices are per person, unless otherwise specified. Tour/activity prices in the brochure are only indicative. Price quotations are subject to change without notice, until a booking has been confirmed.
VIII. RESPONSIBILITY AND AUTHORITY
Jure Fajfar s.p. guides, instructors, drivers and representatives decisions are final on all matters. Jure Fajfar s.p. does not tolerate illegal drugs and/or alcohol. Jure Fajfar s.p. reserves the right to immediately expel from the tour/activity anyone engaging in these activities.
If a Client has to be removed from a tour/activity for any reason, he/she shall not be entitled to any refund.
IX. INSURANCE
Insurance is not included in services provided by Jure Fajfar s.p..
Any Client engaging in tours/activities with Jure Fajfar s.p. is recommended to carry travel insurance that covers medical expenses, personal injury, repatriation and evacuation. Further amendments to your policy, such as trip cancellation, loss of luggage and personal effect are also encouraged.
X. LIMITATION OF LIABILITY
Jure Fajfar s.p. endeavors to conduct its operations safely. However, Jure Fajfar s.p. is not liable to Client in the event of injury, death, financial loss or any other damages incurred as a result of unforseen circumstances or Force Majeure.
Client expressly agrees and promises to accept and assume all of the risks existing in a booked tour/activity. Client's participation in activities on the trip is purely voluntary, and Client agrees to participate in spite of the risks.
Jure Fajfar s.p. can not be held liable for lost or stolen luggage.
XI. CLAIMS AND COMPLAINTS
In the event that a Client has a complaint against Jure Fajfar s.p., the Client must first file a complaint to the Jure Fajfar s.p. tour/activity leader at the time the complaint arises. The Client waives any complaints if they cannot reasonably demonstrate that the complaint was lodged immediately.
The Jure Fajfar s.p. representative is best suited to address Client's complaints. If necessary, the representative will contact general manager. If the Client is still unsatisfied, he/she must file a written complaint to Jure Fajfar s.p. within 15 days of the end of the tour/activity. Jure Fajfar s.p. can not accept any liability for claims received after this period.
XII. APPLICABLE LAW
The Terms and Conditions including all matters arising from it are subject to the law and the exclusive jurisdiction in the courts of Republic of Slovenia, and will be governed exclusively by Slovenian law.
XII. COMPANY DETAILS
Jure Fajfar s.p.
Breg ob Savi 55A
4211 Mavčiče – Slovenia
EU VAT ID: 69466793
BANK info:
DELAVSKA HRANILNICA D.D., Miklošičeva 5, 1000 Ljubljana, Slovenia
SWIFT/BIC: HDELSI22
SEPA/IBAN: SI56 6100 0002 7278 396
XIV. UPDATES TO TERMS AND CONDITIONS
Jure Fajfar s.p. reserves the right to update and/or alter these Terms and Conditions at any time. The Client must remain updated with any such changes.
XV. ERRORS AND OMISSIONS
These Terms and Conditions have been written in good faith and every effort has been made to accurately reflect Jure Fajfar s.p. policies. Jure Fajfar s.p. can not be held responsible for any error, omission or unintentional misrepresentation that may appear in this document or on its websites.
Ljubljana, 10.4.2023